James Feldman
CSP, CITE, CPIM, CPC, CPT, PCS, MBA
IL, USJames skillfully simplifies AI concepts and engages his audience through storytelling and licensed movie clips, thereby improving understanding and retention. He renders AI both accessible and relevant.
James D. Feldman, CSP, CITE, CPIM, CPT, PCS AI-Powered Innovation
Why Choose James? Keynote & Workshop Topics:
Book James Today
Unleash AI Success: Partner with James D. Feldman
In an era where AI is reshaping customer expectations, operations, and revenue strategies, James D. Feldman is the speaker, consultant, and change agent you need to navigate this transformation.
✔ Industry-Specific AI Insights: Unlike generic AI speakers, James specializes in hospitality, tourism, and customer experience, delivering actionable strategies tailored to hotels, resorts, CVBs, restaurant chains, and hospitality schools.
✔ AI for Profitability & Growth: Learn how to increase revenue, enhance customer loyalty, and optimize guest services using AI-powered solutions that improve personalization, automation, and efficiency.
✔ Practical, Proven Strategies: No fluff. No theory. You can implement real-world applications of AI immediately—from AI-driven concierge services to predictive analytics that boost bookings and AI-enhanced marketing that drives engagement.
✔ Dynamic & Engaging Presentations: James’ high-energy keynotes keep audiences entertained, informed, and empowered—whether they are C-suite executives, hospitality professionals, or frontline customer service teams.
✔ Decades of Experience with Industry Leaders: With over 30 years of expertise in AI, business transformation, and customer engagement, James has helped leading brands future-proof their businesses and stay ahead of disruptions.
✔ AI in Hospitality & Tourism: How AI transforms guest experiences, revenue management, and operations.
✔ AI-Driven Customer Service: The future of personalization, chatbot interactions, and predictive analytics to anticipate customer needs.
✔ Shift Happens!® AI & Business Innovation: How AI is reshaping industries and how to stay ahead of the curve.
3D Thinking: Unlock AI-Powered Creativity & Problem Solving to create competitive advantages.
✔ AI for Customer Experience Excellence: Use the latest AI tools to enhance brand loyalty, service efficiency, and guest satisfaction.
The future of hospitality, tourism, and customer engagement is AI-driven. Are you ready to capitalize on it before your competitors do? Let’s transform challenges into opportunities and make AI work for you!
Let’s talk about how James can help you future-proof your business. -no matter the business, today AI needs to harness the power of AI. Let’s discuss how James can help you future-proof your business. No matter what type of business you have, AI must leverage the power of AI.
But that's not all – he also incorporates licensed movie and television scenes relevant to your organization into his presentations, adding unmatched engagement and excitement to your sessions. Imagine the impact of blending business acumen with the magic of the silver screen.
Did you bring popcorn?
When you choose Feldman, you receive tailor-made presentations that provide game-changing tools and strategies. His sessions are not just informative; they are visually exciting and inspiring, leaving a lasting impression on executive teams and fueling a transformative shift in thinking. He has become one of the 'go-to' authorities for using AI business tools. Imagine the buzz and excitement among your attendees as they embark on a journey of transformation and growth.
✔ Feldman's expertise will elevate your meetings from ordinary to extraordinary, making you the ultimate rock star in the eyes of your colleagues and stakeholders.
Why wait? It's time to embark on your success story. Let's join forces and create an unforgettable meeting experience.
James D. Feldman, CSP, CITE, CPIM, CPT, PCS AI-Powered Innovation
Why Choose James? Keynote & Workshop Topics:
Book James Today
Unleash AI Success: Partner with James D. Feldman
In an era where AI is reshaping customer expectations, operations, and revenue strategies, James D. Feldman is the speaker, consultant, and change agent you need to navigate this transformation.
✔ Industry-Specific AI Insights: Unlike generic AI speakers, James specializes in hospitality, tourism, and customer experience, delivering actionable strategies tailored to hotels, resorts, CVBs, restaurant chains, and hospitality schools.
✔ AI for Profitability & Growth: Learn how to increase revenue, enhance customer loyalty, and optimize guest services using AI-powered solutions that improve personalization, automation, and efficiency.
✔ Practical, Proven Strategies: No fluff. No theory. You can implement real-world applications of AI immediately—from AI-driven concierge services to predictive analytics that boost bookings and AI-enhanced marketing that drives engagement.
✔ Dynamic & Engaging Presentations: James’ high-energy keynotes keep audiences entertained, informed, and empowered—whether they are C-suite executives, hospitality professionals, or frontline customer service teams.
✔ Decades of Experience with Industry Leaders: With over 30 years of expertise in AI, business transformation, and customer engagement, James has helped leading brands future-proof their businesses and stay ahead of disruptions.
✔ AI in Hospitality & Tourism: How AI transforms guest experiences, revenue management, and operations.
✔ AI-Driven Customer Service: The future of personalization, chatbot interactions, and predictive analytics to anticipate customer needs.
✔ Shift Happens!® AI & Business Innovation: How AI is reshaping industries and how to stay ahead of the curve.
3D Thinking: Unlock AI-Powered Creativity & Problem Solving to create competitive advantages.
✔ AI for Customer Experience Excellence: Use the latest AI tools to enhance brand loyalty, service efficiency, and guest satisfaction.
The future of hospitality, tourism, and customer engagement is AI-driven. Are you ready to capitalize on it before your competitors do? Let’s transform challenges into opportunities and make AI work for you!
Let’s talk about how James can help you future-proof your business. -no matter the business, today AI needs to harness the power of AI. Let’s discuss how James can help you future-proof your business. No matter what type of business you have, AI must leverage the power of AI.
But that's not all – he also incorporates licensed movie and television scenes relevant to your organization into his presentations, adding unmatched engagement and excitement to your sessions. Imagine the impact of blending business acumen with the magic of the silver screen.
Did you bring popcorn?
When you choose Feldman, you receive tailor-made presentations that provide game-changing tools and strategies. His sessions are not just informative; they are visually exciting and inspiring, leaving a lasting impression on executive teams and fueling a transformative shift in thinking. He has become one of the 'go-to' authorities for using AI business tools. Imagine the buzz and excitement among your attendees as they embark on a journey of transformation and growth.
✔ Feldman's expertise will elevate your meetings from ordinary to extraordinary, making you the ultimate rock star in the eyes of your colleagues and stakeholders.
Why wait? It's time to embark on your success story. Let's join forces and create an unforgettable meeting experience.
Business Mastery: Leveraging The Power Of ChatGPT/AI
Format: _ Keynote or Breakout
This program is perfect for:
- Anyone that has direct impact or responsibilities for growing their business and maintaining a competitive differentiation.
The audience will leave with:
- How To Leverage The Power of ChatGPT/AI
- Creating a competitive differentiation in order to maintain price...
Unmasking the Cool, the Capable, and the Confusing of ChatGPT and Ai
Description:
Are you intrigued by AI but unsettled by its rising prowess? Are you confused between its Hollywood representation and real-world applications? Navigating the labyrinth of Artificial Intelligence can often feel like walking through a minefield of misconceptions, myths, and mass hysteria.
Why You Must Attend:
- Myth-Busting Reality Check: Unearth the truths and discard the tropes....
Harnessing The Power Of AI For Branding and Customer Experience Excellence
TARGET AUDIENCE
- Customer service team
- Customer success team
- Leadership - executive level
- Leadership - entry level
- Leadership - mid-level
- Product design department
- Production department
- Marketing & branding department
- Logistics department
- R&D department
KEY TAKEAWAYS OF THIS CUSTOMER SERVICE EXCELLENCE PROGRAM
This...
Shift Happens: Unlocking the Power of 3D Thinking Inside The Box
Have you ever felt stuck in your thinking and unable to develop new ideas?
Do you struggle to think outside the box? If so, it's time to shift your thinking with 3D thinking inside the box.
In this keynote, you'll learn how to unlock the power of 3D thinking and transform your problem-solving skills.
Who is this program for?
Anyone who wants to enhance their problem-solving skills, from executives to...
Getting To Yes. It's not about price
Format: _Keynote, breakout, closing BOD]
This program is perfect for:
- Anyone that sells anything to anyone
- Associations, Sales organizations, hospitality, health care, HBA,
The audience will leave with the following:
- What can they do tomorrow that will obtain better results than yesterday
- Customer/employee recruitment, retraining, and retention to...
It's not what you think, but how you think that ensures Shift Happens!®
The new game is products wrapped in services. In the new world, everything will be intelligent, everything will be connected and literally, everything can be considered as a platform for the delivery of services. In this age of global discontinuities, personal innovation is more important than ever. Innovation is a new way of doing things that results in positive change.
KEY TAKEAWAYS OF THIS INNOVATION...
Thinking Inside The Box To find Innovative Solutions Using 3D Thinking
Named as one of the Top Innovators in the last century by Incentive Magazine, Jim provides a catalyst for any organization that is willing to take chances, risks and create the next best success.
This presentation helps define and capture the essence of today's demanding client expectations to discover innovative solutions. Smart leaders are hungry for good ideas. They know your future depends heavily on relentless improvement, constant innovation, and...
D-A-T-I-N-G Your Customer®: Customer service is all about creating relationships
Customer service is all about managing your customer's expectations. The customer service industry is based on the principle: "CUSTOMER IS KING" which explains well how customers need to be treated as they impart the basis of existence to your business.
No Customer, No Business
Today customers have choices and expect expert advice, fast responses, a reliable consultant, and someone who cares about their issues. On...
Uncovering New Opportunities To Thrive in the NEW Normal
Target Audience
Mid-level managers
Entry-level managers
Key takeaways of this change program
Your managers will learn to:
- Identify the roadblocks to change and transformation
-Remove resistance to change with adequate counseling and persuasion
-Ask for employee suggestions and ensure inclusion
-Allow employee autonomy to an ideal level to boost...
Future-Proof Your Workforce: Executive-Level Leadership Strategies for Recruiting and Retaining Top Talent
TARGET AUDIENCE
Leadership - executive level
PROBLEM IDENTIFICATION
James will bring you winning results that include:
-Knowledge of defining the company's mission, vision, and primary goals; translating company goals into departmental goals.
-Proficient and innovative executive-level leadership that leads, inspires and motivates the employees.
-Powerful strategic planning and implementation...
Executive Level Leadership, Challenges, Critical Thinking, And Decision Making
TARGET AUDIENCE
Leadership - executive level
As an executive leader, your company's success depends on your ability to manage and inspire your team effectively.
Here are the key benefits of hiring me to speak on executive-level leadership and strategic management:
- Defining the mission, vision, and primary goals of the company and translating them into departmental...
Leadership With An Attitude
TARGET AUDIENCE
Leadership - executive level
This leadership program is a must-have for all your executive leaders: entry-level, leadership-executive level, or leadership-mid-level managers.
KEY TAKEAWAYS OF THIS LEADERSHIP PROGRAM
This is Jim's highest in-demand program, as it caters to the needs of all levels of leadership. Its success rate has been reported to be 100% by the clients. This program prepares your...
Shift Happens When You Think INSIDE the box to Unlock the Power of Innovation:
In today's fast-paced business world, innovation is the key to staying ahead of your competition.
In this keynote, James shares his dynamic ideas value chain that begins with the conception of an innovative idea, grows into an innovative product or service, and innovatively reaches the customer.
Who Should Attend?
This program is designed for employees and managers of all levels because innovation is everyone's...
Leading transformations and managing change
Target Audience
Top-level leadership
Mid-level managers
Entry-level managers
Key takeaways of this change program
Jim proposes a new approach to lead the change and transformations within the industry and organization itself. Your managers will be able to:
Develop a change mindset among the employees
Cope with change and inspire others to adapt to the changing corporate...
Shift Happens!® Why I Love The F-word! F.E.A.R.
It's all about F.E.A.R. There are choices. Fight, Flight,Freeze, or Focus.
Jim works with any size organization to help uncover and discover better processes and procedures. He brings in plenty of outside perspectives with real world case studies. Whether the focus is team building, customer service, or innovative problem solving, all of the topics can be adapted to workshops, breakouts, and seminars.
He engages the audience by creating an atmosphere of...
Healthcare associates need patience to deliver an exceptional experience.
Unique Branding builds loyalty. Branding is often confused with Marketing and Selling. Branding is what you ARE. Marketing is what you DO. Selling is what you SAY.
Branding creates awareness, value, accessibility, differentiation, and even loyalty. The new rules of Customer Engagement are delivered through the power of communication.
In this presentation, Jim delivers eight ways to engage your Patients. He reminds the audience that patients don't purchase wisdom-they...
Hook Line and Stinker: Catching A Catfish
This program is perfect for:
- Human resource managers concerned about their employees' safety and well-being
- Individuals who are dating online or considering online dating
- Parents and grandparents who want to have meaningful descriptions
The audience will leave with:
- Essential knowledge to recognize and avoid romance dating scams
- Actionable tips and tools to protect themselves and their loved ones...
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