Katie Mares
CTDP, MCATD
ON, CANADAKatie knows the challenges organizations encounter as they strive to design a customer service program that is sustainable and has an impact in the marketplace. She also knows that developing a program is one small step to success, it is the tools and implementation plan that makes a program take flight.
Using her experiences as a CIO, building company infrastructure and designing customer experience programs, Katie is now a leading voice inspiring positive, actionable change in the organizations around the world. Katie has earned her Master's in Adult Training and Development and is a Certified Training & Development Professional.
As a Certified Speaking Professional, Katie has inspired audiences around the world to think differently about customer service and leadership. She imparts skills to change behaviour, which has a positive effect on the experience offered to customers and team members.
Katie has a unique approach; she focuses on developing the C.O.R.E. confidence and skills of team members when creating tailored standards for each organization and its customer. Katie has worked with globally recognized brands such as Honda, Celebrity Cruises, and Canada Post. Her delivery is concise, emotional, and impactful! Audiences who experience Katie, walk away inspired to make positive, actionable changes and are ready to use their new skills to change the experience your brand provides their customers and team members.
Katie lives in Toronto with her family. When she is not travelling around the world consulting and speaking, Katie can be found on a yoga mat (in a shoe store!) or snuggled on the couch with her three little ones eating homemade popcorn and watching a movie!
Katie knows the challenges organizations encounter as they strive to design a customer service program that is sustainable and has an impact in the marketplace. She also knows that developing a program is one small step to success, it is the tools and implementation plan that makes a program take flight.
Using her experiences as a CIO, building company infrastructure and designing customer experience programs, Katie is now a leading voice inspiring positive, actionable change in the organizations around the world. Katie has earned her Master's in Adult Training and Development and is a Certified Training & Development Professional.
As a Certified Speaking Professional, Katie has inspired audiences around the world to think differently about customer service and leadership. She imparts skills to change behaviour, which has a positive effect on the experience offered to customers and team members.
Katie has a unique approach; she focuses on developing the C.O.R.E. confidence and skills of team members when creating tailored standards for each organization and its customer. Katie has worked with globally recognized brands such as Honda, Celebrity Cruises, and Canada Post. Her delivery is concise, emotional, and impactful! Audiences who experience Katie, walk away inspired to make positive, actionable changes and are ready to use their new skills to change the experience your brand provides their customers and team members.
Katie lives in Toronto with her family. When she is not travelling around the world consulting and speaking, Katie can be found on a yoga mat (in a shoe store!) or snuggled on the couch with her three little ones eating homemade popcorn and watching a movie!
Empower HER in the Workplace Create a FE + MALE Work Environment
If women don’t enjoy working for you, why would they want to shop or buy from you? Even today, female-friendly workplace cultures are still scarce. You should be aware that the culture you foster within your business is a direct reflection of the ease and comfort of your customers. It is in the best interest of your company to build a culture that women can get behind. If you do this, both female employees and consumers will take notice!
Do you want to offer an...
CustomHER Experience; The Influence of the Female Consumer; The Decision Maker
Although the female movement is interwoven into our social world and people preach “girl power,” this mindset hasn’t penetrated business branding or the experience businesses provide to women. Very few businesses focus on elevating “interaction” so that a brand experience includes a personal connection with the consumer and addresses their genuine interests and needs. This branding disconnect is a problem not only for female consumers but also for businesses that lose potential sales and...
Transform Your Brand Experience- Five Steps to a Five Star Experience
Ever wonder how a hotel receives five stars? Do you look within your industry to level up your customer experience? Katie has distilled the five actions that, once executed, will elevate the experience you provide your customer. The first thing she stresses is to look OUTSIDE your industry. Your experience competition is not the business that sells the same thing you do; your competition is the experiences that your customers have BEFORE they interact with you! The shift from a...
A Message for the Ladies; You Always Have a Choice
This inspiring keynote addresses a universal truth relevant to women globally: "You Always Have a Choice." Katie, a trailblazer from the automotive sector, one of the most challenging industries for women worldwide, shares her journey of resilience and choice. Katie’s talk transcends industry-specific challenges, focusing on how personal perspective shapes one's journey irrespective of gender, race, family status, or birthplace.
Learning...
The Art of Decision-Making: Mastering Choice in Your Personal and Professional Life
This keynote delves into the criticality of decision-making. Research shows that executives who make decisions effectively are 12 times more likely to be high performers (McKinsey & Co.). This talk explores how to make choices that resonate both personally and professionally, inspired by Katie’s TED talk, "The Art of Choice."
Learning Objectives:
- Understand the psychology and statistics behind decision-making.
- Learn strategies to make confident...
Certifications & Awards
