Dr. Dennis Rosen
Presentations to Improve Customer Service and Sales Success that Audiences Love and Learn From.
Interactions with customers should influence them to win more sales and win commitment to your business. Dr. Dennis Rosen, "The WinFluence® Expert," provides entertaining keynotes and training on how to improve perceptions of your customer service, increase your sales and motivate others.
Unique Background and Information
As a former business school professor with a Ph.D. in consumer psychology and over 20 years experience as a speaker, consultant and author, Dennis provides programs with unique insights that can set your business apart from your competition and create devoted customers who tell others how great you are. More that a set of stories, Dennis outlines processes to improve service and win more sales. Keynotes provide an overview. Breakouts, half- and full-day training are tailored to your needs.
Entertaining Style - Valued Information
Whether keynotes, breakouts or training, you'll get no boring presentations from this speaker. Dennis' style is high energy and fun. He keeps participants interested, involved and motivated. (After all, he is "The WinFluence® Expert.")
Keynotes
WinFluence® Secrets to Become Fearless and More Successful
In this fun-filled presentation, (yes, facing your fears can be fun), Dennis explains how to apply WinFluence® concepts to overcome fear of the unknown, fear of change and fear of failing that can hold you and your team back from being more successful.
Stop Satisfying Customers! Secrets for Using Tranformational Customer Service™ to Improve Sales
Dennis explains why satisfaction is not enough and loyalty is overrated. He provides the secrets to tranformational actions that create devoted customers and increase sales.
How to Create WOW Customer Service in the Front-Line
Dennis explains the four steps required to get great service from employees and how to build a service structure from the foundation up.
The Mental-Rental™ Sales Process
Dennis provides an overview of how to control customers' thoughts to lower defensive shields and increase sales success.
How to Get Others to Do What You Want
In this entertaining presentation designed for general audiences, Dennis explains how to WinFluence® your colleagues, employees, significant other or friends to make them more cooperative at work and in life. You'll even learn how to motive yourself!
Training
The DID System™ for Customer Service Improvement
Dennis provides the step-by-step process for wowing customers and making them devoted. This is perfect for front-line employees and management who want to improve service and gain a competitive edge.
Mental-Rental™ Sales Process Training
Dennis explains how to rent space for your information in customers' minds and improve sales by controlling customers' thoughts and understanding their needs. Designed for sales forces and management, participants will learn how to build trust faster and lower customers' defensive shields to improve sales success.
Author of the book, Create Devoted Customers: WinFluence® Secrets for Immediate Customer Service Improvement
Book Dennis Now!
Get information of value and the dynamic, entertaining style your participants want from "The Only WinFluence® Expert in... the Galaxy!" - Dr. Dennis Rosen.
Presentations to Improve Customer Service and Sales Success that Audiences Love and Learn From.
Interactions with customers should influence them to win more sales and win commitment to your business. Dr. Dennis Rosen, "The WinFluence® Expert," provides entertaining keynotes and training on how to improve perceptions of your customer service, increase your sales and motivate others.
Unique Background and Information
As a former business school professor with a Ph.D. in consumer psychology and over 20 years experience as a speaker, consultant and author, Dennis provides programs with unique insights that can set your business apart from your competition and create devoted customers who tell others how great you are. More that a set of stories, Dennis outlines processes to improve service and win more sales. Keynotes provide an overview. Breakouts, half- and full-day training are tailored to your needs.
Entertaining Style - Valued Information
Whether keynotes, breakouts or training, you'll get no boring presentations from this speaker. Dennis' style is high energy and fun. He keeps participants interested, involved and motivated. (After all, he is "The WinFluence® Expert.")
Keynotes
WinFluence® Secrets to Become Fearless and More Successful
In this fun-filled presentation, (yes, facing your fears can be fun), Dennis explains how to apply WinFluence® concepts to overcome fear of the unknown, fear of change and fear of failing that can hold you and your team back from being more successful.
Stop Satisfying Customers! Secrets for Using Tranformational Customer Service™ to Improve Sales
Dennis explains why satisfaction is not enough and loyalty is overrated. He provides the secrets to tranformational actions that create devoted customers and increase sales.
How to Create WOW Customer Service in the Front-Line
Dennis explains the four steps required to get great service from employees and how to build a service structure from the foundation up.
The Mental-Rental™ Sales Process
Dennis provides an overview of how to control customers' thoughts to lower defensive shields and increase sales success.
How to Get Others to Do What You Want
In this entertaining presentation designed for general audiences, Dennis explains how to WinFluence® your colleagues, employees, significant other or friends to make them more cooperative at work and in life. You'll even learn how to motive yourself!
Training
The DID System™ for Customer Service Improvement
Dennis provides the step-by-step process for wowing customers and making them devoted. This is perfect for front-line employees and management who want to improve service and gain a competitive edge.
Mental-Rental™ Sales Process Training
Dennis explains how to rent space for your information in customers' minds and improve sales by controlling customers' thoughts and understanding their needs. Designed for sales forces and management, participants will learn how to build trust faster and lower customers' defensive shields to improve sales success.
Author of the book, Create Devoted Customers: WinFluence® Secrets for Immediate Customer Service Improvement
Book Dennis Now!
Get information of value and the dynamic, entertaining style your participants want from "The Only WinFluence® Expert in... the Galaxy!" - Dr. Dennis Rosen.
Stop Satisfying Customers! Secrets for Using Tranformational Customer Service (TM) to Improve Sales
Which would you rather have - satisfied customers who just consider you an option, or devoted customers who consider you the only option?
This program is about transforming customers from just being satisfied to being devoted to your business. It's about moving them from willing to come back to will come back while telling others how great you are.
Let's face it, most customer interactions...
How to Create WOW Customer Service in the Front-Line
Getting employees to provide service that truly WOWs the customer requires more than just telling them to do so. The four specific steps you must use are covered in this program.
“How to Create WOW Customer Service in the Front-line" explains how to transform employee thinking and actions to create service that can differentiate from competition. It will open your eyes to what you can and must do differently to get results you truly want.
Mental-Rental(TM) Sales Techniques
Would you like to control customers' thoughts, understand their true needs and improve sales response? "Mental-Rental™ Sales Techniques" explains the secrets to lowering defenses and improving sales.
When you make a sales presentation, your customer forms four kinds of thoughts. Understanding what they are, how to form them when desired and how to use them to your advantage can help lower defensive shields and WinFluence® customers to improve sales.
Through...
How to Get Others to Do What You Want
How would you like your employees, colleagues, friends or significant other to be more cooperative? In this fun-filled keynote presentation, I explain how to motivate others and get more cooperation.
This presentation explores methods of relabeling, challenging, breaking habits and overcoming fear of change to WinFluence® others to do what you want. It will even help you motivate yourself.
Entertaining and thought provoking, this presentation, designed for...
WinFluence® Secrets to Become Fearless and More Successful
In this fun-filled keynote (yes facing your fears can be fun), Dennis explains how to apply WinFluence® concepts to overcome the universal fears that can hold you and your team back from being more successful including:
- Fear of the Unknown — A new boss, making cold-calls, moving to a new city — find out how a simple change in perspective can make all the difference.
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Fear of Change — Change is constant. Find out how to...
