Jay Baer
CSP, CPAE
IN, US
Jay Baer is a Hall of Fame keynote speaker who teaches business growth through customer experience and marketing innovation. He is also a popular emcee and host of large events, New York Times bestselling author of six books, and founder of five, multi-million dollar companies.
Filled with real-world case studies and examples, Jay's entertaining and engaging programs teach companies how to turn customer experience, customer service, and marketing into their biggest business growth advantage.
Jay has advised numerous iconic brands such as including Caterpillar, Nike, IBM, Allstate, The United Nations, and 32 of the FORTUNE 500. He is the Founder of Convince & Convert, a strategy consulting firm that owns the world's #1 content marketing blog and the world's top marketing podcast.
Known for his fun plaid suits, meeting planners can select the suit Jay will wear to their event through his custom app!
Jay Baer is a Hall of Fame keynote speaker who teaches business growth through customer experience and marketing innovation. He is also a popular emcee and host of large events, New York Times bestselling author of six books, and founder of five, multi-million dollar companies.
Filled with real-world case studies and examples, Jay's entertaining and engaging programs teach companies how to turn customer experience, customer service, and marketing into their biggest business growth advantage.
Jay has advised numerous iconic brands such as including Caterpillar, Nike, IBM, Allstate, The United Nations, and 32 of the FORTUNE 500. He is the Founder of Convince & Convert, a strategy consulting firm that owns the world's #1 content marketing blog and the world's top marketing podcast.
Known for his fun plaid suits, meeting planners can select the suit Jay will wear to their event through his custom app!
Youtility: How to Grow Your Business by Helping, not Selling
It's scary, yes. But it is also the single greatest business opportunity since electricity. Look past the "old ways" of marketing. Look past the old ways of customer service, and what you find is a once in a lifetime opportunity to massively propel your business forward in ways that were unthinkable just a few years ago.
The key to breaking through customer cynicism and competitor messaging clutter isn't shouting louder, it's...
Coveted Customer Experience: How to Grow Your Business with the 3 Things Customers Truly Care About
You've heard it before. Over and over, in fact. "Improve your customer service." "Optimize the customer experience." But what does that even mean?
Today, when your intersection points with your customers may number in the dozens (or even hundreds) tackling customer service or customer experience holistically is impossible.
You can't magically get better at every customer touch point. But you CAN get better at the touch points that matter.
Talk Triggers: Turn Your Customers Into Your Ultimate Sales and Marketing Advantage
Word of mouth influences 50% of all purchases, but we too often take this for granted. We just assume that our customers will talk about us. But they won't, unless you give them a story to tell.
In this hilarious and interactive presentation filled with examples and research, Jay Baer teaches audiences how to create a...
Hug Your Haters: Embrace Complaints and Keep Your Customers
Haters aren't your problem ... ignoring them is.
If it feels like there are more complaints than ever, and that you're spending more time and money dealing with negativity and backlash, you're right. But the rise of customer complaints is actually an enormous opportunity.
In this eye-opening presentation, Jay reveals proprietary research into The Science of Complaints - why and where your customers complain, and how to turn customer service into a marketing...
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