J J Lauderbaugh
CMC
CA, US
Speaker, Trainer:
JJ Lauderbaugh is the owner of JJ Lauderbaugh & Associates. She is an international keynote speaker, trainer, author and certified professional consultant to management (CMC) on the management of customer relations, specializing in customer service, performance improvement, contact centers and up selling. She works with companies and associations that want to provide world class service, and directors and managers who want to grow their people in the soft skills, customer service and management skills.
Consultant:
JJ works with management to be more successful in the new service economy. She quickly evaluates the environment of the company, division, or departments. This involves one-on-one confidential interviews, monitoring and observing. A verbal debriefing follows with suggestions on how to improve the operation to increase sales, customer retention and attraction. This service is extremely cost effective, and is usually followed by training, executive coaching and tele-coaching.
Author:
She is the author of Customer Service Management in a Telemarketing Environment, The Key to Corporate Survival, and has over 25 years experience working with different companies, industries and associations.
She is consistently rated excellent by audiences because of her warm, intelligent style that combines personal experience with proven techniques. She has been the top rated speaker at many conferences and is an active member of the National Speakers Association.
Speaker, Trainer:
JJ Lauderbaugh is the owner of JJ Lauderbaugh & Associates. She is an international keynote speaker, trainer, author and certified professional consultant to management (CMC) on the management of customer relations, specializing in customer service, performance improvement, contact centers and up selling. She works with companies and associations that want to provide world class service, and directors and managers who want to grow their people in the soft skills, customer service and management skills.
Consultant:
JJ works with management to be more successful in the new service economy. She quickly evaluates the environment of the company, division, or departments. This involves one-on-one confidential interviews, monitoring and observing. A verbal debriefing follows with suggestions on how to improve the operation to increase sales, customer retention and attraction. This service is extremely cost effective, and is usually followed by training, executive coaching and tele-coaching.
Author:
She is the author of Customer Service Management in a Telemarketing Environment, The Key to Corporate Survival, and has over 25 years experience working with different companies, industries and associations.
She is consistently rated excellent by audiences because of her warm, intelligent style that combines personal experience with proven techniques. She has been the top rated speaker at many conferences and is an active member of the National Speakers Association.
