David Hatch
BASc, MBA
ON, CANADADavid Hatch is the principal and founder of ProCustomer Group Inc., a Toronto-based consulting firm that helps organizations become customer-centric. He serves as a "hands-on" leadership consultant and advisor to the senior management of client firms about how to improve the customer experience they provide. As one of Canada's leading experts on customer experience management, he also speaks and writes about the benefits and methods for organizations to become customer-centric.
David is a 30-year technology and business operations veteran, with experience with some of Canada's most respected companies and market leaders, including Imperial Oil and Royal Bank, as well as internationally with Barclays Bank.
Throughout his career, he continually combined the three areas of information technology, business acumen and leadership skills into improving the customer experience. He has worked in most senior executive roles, including heading information technology, operations, sales and marketing. He also has served on the board of directors of a number of organizations, both profit and non-profit.
As a speaker, David brings the gravitas of an experienced leader combined with stories about how large and small organizations often put the "cuss" into "customers" and what can be done to make everyone happier and more successful!
David Hatch is the principal and founder of ProCustomer Group Inc., a Toronto-based consulting firm that helps organizations become customer-centric. He serves as a "hands-on" leadership consultant and advisor to the senior management of client firms about how to improve the customer experience they provide. As one of Canada's leading experts on customer experience management, he also speaks and writes about the benefits and methods for organizations to become customer-centric.
David is a 30-year technology and business operations veteran, with experience with some of Canada's most respected companies and market leaders, including Imperial Oil and Royal Bank, as well as internationally with Barclays Bank.
Throughout his career, he continually combined the three areas of information technology, business acumen and leadership skills into improving the customer experience. He has worked in most senior executive roles, including heading information technology, operations, sales and marketing. He also has served on the board of directors of a number of organizations, both profit and non-profit.
As a speaker, David brings the gravitas of an experienced leader combined with stories about how large and small organizations often put the "cuss" into "customers" and what can be done to make everyone happier and more successful!
