Elaine Allison
CSP
BC, CANADA"Reputation Management" (AKA Customer Service) is now the top priority for most organizations. It is no secret, not managing your brand, especially when things don't go as planned can sink an organization.
In the old days an unhappy customer would tell a few friends about their bad service, or call a customer service department (where only they knew about the problems) and had a chance to fix things. Now with the plethora of "instant" social media it can be about 500+ followers, or worse 1,000+ or more on average at the click of a button. Bad reviews make matters worse.
How can an organization survive today?
Are your people ready to avoid, avert of fix service breakdowns
and respond when it really matters most?
Book Elaine to Design a "Customerized"
"I Can Fix That" Program
and ASK about the Virtual Training
10 FREE online training seats for the entire bundle when you book Elaine to speak to continue the learning. Great for Prizes at your next convention, meeting or event.
Elaine has enthralled audiences across the globe with her affable style and innovative ideas including preparing 3,000 employees to "Welcome the World" for the 2010 Winter and Paralympic Games.
"Reputation Management" (AKA Customer Service) is now the top priority for most organizations. It is no secret, not managing your brand, especially when things don't go as planned can sink an organization.
In the old days an unhappy customer would tell a few friends about their bad service, or call a customer service department (where only they knew about the problems) and had a chance to fix things. Now with the plethora of "instant" social media it can be about 500+ followers, or worse 1,000+ or more on average at the click of a button. Bad reviews make matters worse.
How can an organization survive today?
Are your people ready to avoid, avert of fix service breakdowns
and respond when it really matters most?
Book Elaine to Design a "Customerized"
"I Can Fix That" Program
and ASK about the Virtual Training
10 FREE online training seats for the entire bundle when you book Elaine to speak to continue the learning. Great for Prizes at your next convention, meeting or event.
Elaine has enthralled audiences across the globe with her affable style and innovative ideas including preparing 3,000 employees to "Welcome the World" for the 2010 Winter and Paralympic Games.
I Can Fix That - Keeping Your Reputation In-Line, When it is Going On-line
While it is going online!
With one click, customer service has changed forever!
It's now about REPUTATION MANAGEMENT
The Power is now firmly in the Hands of Your Customer
Organizations realized the cost of service breakdowns at any touch-point (which can happen anywhere in the process of making, selling, or delivering your product or service) became staggering...
Leading a Culture of Care
In Elaine's leadership programs, the focus is on how leaders can turn their staff into Customer Care Crusaders. In this interactive and laugh out loud session, leaders will:
- Uncover what service breakdowns to focus on first
- Discover whether it is a system problem or a people problem, or both and what to do about it
- Learn how to set limits, encourage and engage teams to deliver their best every time because they want to and can
- Find out which targets,...
The Changing Face of the Customer - Are You Ready for "Age Friendly" Customer Service?
Certificaciones y premios
