Trevina Broussard
Want to create lasting relationships with your customers and coworkers? Want people to experience the best your organization has to to offer? Want your customers to come back for more and tell others about their experience too?
Tired of tiptoeing around sour attitudes and poor work habits? Feeling squeezed by tight margins and pressured to fill jobs – even as your best people weigh job offers from employers eager to take your top talent?
Employee Retention Specialist, Trevina Broussard gets the job done. With over a decade experience in training and management, she speaks frankly about workplace experiences that people can relate to. Trevina's expertise in communication styles, service excellence, accountability in the workplace and personal leadership is on the mark and immediately relevant in today's work environment.
With high employee turnover, low morale and job burnout reaching near epidemic levels, Trevina steps in, inspires people to step up and gives them the skills to step out. She seamlessly demonstrates how to talk to customers and co-workers with purpose, passion and personality. Your organization will learn how to handle even the most challenging situations with finesse and professionalism.
Trevina's hallmark is her unique insights and common sense approaches to better recruiting, hiring, retention, service excellence, teambuilding, and management development.
Based in Houston, Texas, Trevina brings a personable, intuitive touch to her suggestions and ideas for improving communication and management. Her credibility comes from the trenches -- real world experience in human resources, sales, marketing, customer service, and management that results in practical, down-to earth techniques for all levels of employees.
She leverages over a decade of corporate learning experience and has a unique ability to connect with the audience and articulate clearly how to maneuver through the many facets of difficult situations. Reaching different generations through a variety of specific approaches and styles is her specialty.
Want to create lasting relationships with your customers and coworkers? Want people to experience the best your organization has to to offer? Want your customers to come back for more and tell others about their experience too?
Tired of tiptoeing around sour attitudes and poor work habits? Feeling squeezed by tight margins and pressured to fill jobs – even as your best people weigh job offers from employers eager to take your top talent?
Employee Retention Specialist, Trevina Broussard gets the job done. With over a decade experience in training and management, she speaks frankly about workplace experiences that people can relate to. Trevina's expertise in communication styles, service excellence, accountability in the workplace and personal leadership is on the mark and immediately relevant in today's work environment.
With high employee turnover, low morale and job burnout reaching near epidemic levels, Trevina steps in, inspires people to step up and gives them the skills to step out. She seamlessly demonstrates how to talk to customers and co-workers with purpose, passion and personality. Your organization will learn how to handle even the most challenging situations with finesse and professionalism.
Trevina's hallmark is her unique insights and common sense approaches to better recruiting, hiring, retention, service excellence, teambuilding, and management development.
Based in Houston, Texas, Trevina brings a personable, intuitive touch to her suggestions and ideas for improving communication and management. Her credibility comes from the trenches -- real world experience in human resources, sales, marketing, customer service, and management that results in practical, down-to earth techniques for all levels of employees.
She leverages over a decade of corporate learning experience and has a unique ability to connect with the audience and articulate clearly how to maneuver through the many facets of difficult situations. Reaching different generations through a variety of specific approaches and styles is her specialty.
"HOW TO AVOID A SHARK ATTACK: DEALING WITH DIFFICULT PEOPLE AND TOUGH SITUATIONS"
This session contains information on:
• Managing office friction - knowing what you can control
• How to tell someone "no" in a skillful...
"FULL TEAM AHEAD--BUILDING BETTER TEAMS"
Are your teams working as well as they should? Or do they need a shot in the arm? The ability to build a strong team is a critical element of leadership. Whether you are a member of a team or its leader, certain elements must be present in order for a team to be successful.
This session contains information on:
- The eight components of a successful team
- Building a sense of ownership in your team
- Dealing with non performing team...
"FROM HIP-HOP TO BEBOP: MANAGING, WORKING & FINING COMMON GROUND IN A MULTIGENERATIONAL WORKFORCE"
The rules that companies used in managing employees in the past are no longer working with all the generations represented in the workplace of today. Employers and managers must learn new ways and creative approaches to balance, motivate and manage the clash between veterans, boomers, generation xers and nexters.
This session includes information on:
- Characteristics of each generation
- The myths and the realities
- Learning to motivate in different...
