Anne Miner
Anne Miner is an entrepreneur, a visionary leader and an acknowledged expert in the field of customer care and customer retention; she helps companies build strong competitor-resistant relationships with both internal and external customers. She holds a BA and an MBA from the University of Guelph, she is a certified trainer of the Platinum Rule® and she was among the first researchers in Canada to be awarded the prestigious designation of "Certified Marketing Research Professional" by the Professional Marketing Research Society (now the Marketing Research & Intelligence Association).
Anne has successfully integrated the Platinum Rule® philosophy and practices into her own organization to help build strong bonds with employees and clients alike. She provides training and coaching to support teams, as well as individuals, in adapting their own behaviors to "treat others the way they would like to be treated".
See Anne in action here: https://youtu.be/qVSWLXrCYMU
Sharlene Massie, CEO of About Staffing, one of her clients had this to say, "Anne's knowledge, professionalism and support through her teachings of the Platinum Rule have unimaginably strengthened the About Staffing team and taken us the ultimate next level! Any one of our internal team at About Staffing would be thrilled to offer out thoughts on Anne's teachings."
Anne is co-author of "Succeeding in Spite of Everything" a collection of inspirational stories including tips that demonstrate the power to overcome adversity and keep growing! She is author of two books reflecting her own area of specialization: "The Bottom Line on Customer Retention: It Pays to Care!" which discusses The Dunvegan Group's findings from more than 10 years of research on customer relationships and customer retention and "Measuring Up! A Guide to Success with Customer Feedback.", a book reflecting on over 20 years of her dedication to customer satisfaction and measurement.
In addition to working with a portfolio of clients, and managing the operations of The Dunvegan Group, Anne has contributed to the community at large through membership on various Boards including the YWCA, American Marketing Association (AMA), and Canadian Agri-Marketing Association (CAMA). She is a member of the Marketing Research and Intelligence Association, the American Society of Quality, eWomen Network, National Association of Professional Women, Oxford Women in Networking (OWIN) and the International Women's Forum.
Anne's clients extend from solopreneurs starting new business ventures to Fortune 500 corporations including Ryder Systems Inc., Pitney Bowes, and Jacobs Engineering.
Anne Miner is an entrepreneur, a visionary leader and an acknowledged expert in the field of customer care and customer retention; she helps companies build strong competitor-resistant relationships with both internal and external customers. She holds a BA and an MBA from the University of Guelph, she is a certified trainer of the Platinum Rule® and she was among the first researchers in Canada to be awarded the prestigious designation of "Certified Marketing Research Professional" by the Professional Marketing Research Society (now the Marketing Research & Intelligence Association).
Anne has successfully integrated the Platinum Rule® philosophy and practices into her own organization to help build strong bonds with employees and clients alike. She provides training and coaching to support teams, as well as individuals, in adapting their own behaviors to "treat others the way they would like to be treated".
See Anne in action here: https://youtu.be/qVSWLXrCYMU
Sharlene Massie, CEO of About Staffing, one of her clients had this to say, "Anne's knowledge, professionalism and support through her teachings of the Platinum Rule have unimaginably strengthened the About Staffing team and taken us the ultimate next level! Any one of our internal team at About Staffing would be thrilled to offer out thoughts on Anne's teachings."
Anne is co-author of "Succeeding in Spite of Everything" a collection of inspirational stories including tips that demonstrate the power to overcome adversity and keep growing! She is author of two books reflecting her own area of specialization: "The Bottom Line on Customer Retention: It Pays to Care!" which discusses The Dunvegan Group's findings from more than 10 years of research on customer relationships and customer retention and "Measuring Up! A Guide to Success with Customer Feedback.", a book reflecting on over 20 years of her dedication to customer satisfaction and measurement.
In addition to working with a portfolio of clients, and managing the operations of The Dunvegan Group, Anne has contributed to the community at large through membership on various Boards including the YWCA, American Marketing Association (AMA), and Canadian Agri-Marketing Association (CAMA). She is a member of the Marketing Research and Intelligence Association, the American Society of Quality, eWomen Network, National Association of Professional Women, Oxford Women in Networking (OWIN) and the International Women's Forum.
Anne's clients extend from solopreneurs starting new business ventures to Fortune 500 corporations including Ryder Systems Inc., Pitney Bowes, and Jacobs Engineering.
Improve your relationships with Family, Friends and Foe!
Your audience will learn skills they can immediately apply to build stronger bonds with Family, Friends and Foe, as well as your customers, colleagues and competitors (aka the enemy). Anne Miner's light hearted presentation incorporates the tools to adapt communication styles to better connect by applying the Platinum Rule ~ treating other people the way they would like to be treated.
Learning and skill building are enhanced when members of the audience complete the on-line...
Improve your relationships with Customers, Colleagues and Competitors!
Your audience will learn skills they can immediately apply to build stronger bonds with Customers, Colleagues and Competitors (aka the enemy), as well as Family, Friends and Foe. Anne Miner's light hearted presentation incorporates the tools to adapt communication styles to better connect by applying the Platinum Rule ~ treating other people the way they would like to be treated.
Learning and skill building are enhanced when members of the audience complete the on-line...
Is this my Napkin?
Nearly everyone has found themselves in a situation where they were unsure how to behave. In this light hearted presentation, Anne shares her knowledge and wisdom about Boardroom and Dinner Table etiquette.
Why Bother with Customer Satisfaction …
The pursuit of high customer satisfaction ratings may not lead to higher customer retention. Learn the real keys to success in finding, keeping and growing your customers.
Leadership Lessons from Sunday School
The first time she was told not to be bossy, Anne was just four years old. Learn how this proved to be a life lesson in leadership. You too can apply the Platinum Rule®!
How to Succeed in Spite of Everything!
Entrepreneurs must be prepared and be resilient. There will be successes and there will be setbacks. Anne firmly believes that in every setback lies opportunity!
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